FAQ’s

Why use Best Fairy Flutter?
Looking at a form guide, or using sophisticated betting apps and websites, can be a complicated and at times confronting experience.
Best Fairy Flutter simplifies the process to picking a horse to find those horses which align with your thinking – and you can have a little fun along the way…!
Best Fairy Flutter can also find you lotto numbers matched to your preferences and suggest a combination of your best matches and random numbers, in whatever mix you like.
Best Fairy Flutter can also send you reminders about upcoming races and lotteries draws so you never miss a beat!

Why use Best Fairy Flutter?
Looking at a form guide, or using sophisticated betting apps and websites, can be a complicated and at times confronting experience.
Best Fairy Flutter simplifies the process to picking a horse to find those horses which align with your thinking – and you can have a little fun along the way…!
Best Fairy Flutter can also find you lotto numbers matched to your preferences and suggest a combination of your best matches and random numbers, in whatever mix you like.
Best Fairy Flutter can also send you reminders about upcoming races and lotteries draws so you never miss a beat!

Q. How does Best Fairy Flutter work?
After subscribing with Best Fairy Flutter for the first time, you will be asked to select your lucky charms in Best Fairy Flutter’s wand selection screen. When you view a horse race, Best Fairy Flutter will then get you to ‘wave your wand’ (wave your mobile device) and find you a ‘best match’ based on your criteria. You can also view the full list of runners in a race, which will be displayed in order of preference, based on your criteria.
Best Fairy Flutter looks at things like the horse number, the names of the horse, jockey and trainer, the horse’s odds, the colours being worn by the jockey and if the horse is a boy or girl, and makes suggestions that reflect your criteria. Best Fairy Flutter makes her selections using non-form based criteria.
When you view a lotto draw, Best Fairy Flutter asks you to decide how many random numbers you would like per game.  The remaining numbers will be matched to your preferences – and highlighted with a yellow star.
You can change your wand preferences at any time to reflect your mood!

Q. How do I join?
You can join Best Fairy Flutter in one of three ways:
• As an existing UBET or Oz Lotteries account holder
• Via Facebook
• Through your email address.

Q. Who is UBET?
For horse racing, Best Fairy Flutter has an affiliate arrangement with UBET, a key partner of the racing industry in Australia.
You can view UBET’s terms and conditions here.
If you have any troubles logging in to UBET, or creating a new UBET account, please call UBET on 138 238.

Q. Who is Oz Lotteries?
For lotteries, Best Fairy Flutter has an affiliate arrangement with Oz Lotteries.
Oz Lotteries is the trading name of Jumbo Interactive, a regulated and authorised seller of lotteries products in Australia that is listed on the Australian stock exchange.
You can view Oz Lotteries’ terms and conditions here.
If you have any troubles logging in to Oz Lotteries, or creating a new Oz Lotteries account, please call Oz Lotteries on 1300 188 911.

Due to regulatory restrictions Queensland residents are currently unable to purchase lotteries tickets via the Oz Lotteries app.

Q. Can I place a bet on a horse?
By clicking on the ‘Place a bet with UBET’ button, you will be directed to UBET to complete your bet.
On this screen you can place a bet by clicking on the betting icon which can be found on the top right hand side of the screen. The betting icon will have a number next to it in brackets – a bit like a shopping cart on other websites and apps that you may be familiar with. After clicking on the betting icon, you can enter the amount you would like to bet, and by clicking ‘Place bet’ your bet will be processed. You will then need to click on ‘Confirm bets’ in order to complete the bet. You will see the words ‘Bets placed successfully’ at the top of the bet slip if the bet has gone through correctly.

Q. Can I purchase a lotteries ticket?
By clicking on the ‘Play Now’ button, you will be directed to Oz Lotteries to complete your purchase.

Please note that due to regulatory restrictions Queensland residents are unable to purchase tickets via Oz Lotteries.

Q. How do I access my funds?
All funds are held by either UBET or Oz Lotteries (as applicable).  You can access your funds via the User Settings section (clicking on the avatar on the top right hand side of the home screen) or by logging into UBET or Oz Lotteries (as applicable) and following the prompts.

Q. How do I make a deposit?
You can make a deposit by logging into UBET or Oz Lotteries (as applicable) and following the prompts, or via the User Settings section (clicking on the avatar on the top right hand side of the home screen).

Q. Can I use Best Fairy Flutter without a UBET or Oz Lotteries account?
Best Fairy Flutter is a selection tool for horse racing and lotteries, and generates selections for all horse racing and lotteries events irrespective of whether a user has a UBET or Oz Lotteries account.

Q. Can I sign up for a UBET or Oz Lotteries account if I didn’t opt when I first joined Best Fairy Flutter?
You can sign up for a UBET or Oz Lotteries account through Best Fairy Flutter at any time by clicking on the Racing or Lotto tabs and then clicking on the links at the top of those screens.

Q. I am an existing UBET or Oz Lotteries customer. How do I link my account to Best Fairy Flutter?
You can do this by clicking on the Racing / Lotto tabs, clicking on the links at the top of those screens, and then entering your UBET or Oz Lotteries username and password (as applicable).

Q. Will I win any money if my best selection wins a race or my lotto numbers come up?
Waving the Best Fairy Flutter wand does not automatically place a bet on your behalf or purchase your lotteries ticket. To make a purchase, you will need to click through to place a bet on your preferred selection (for racing) or purchase a ticket with your selected numbers (for lotto).

Q. What are the buttons on the home screen?
The home screen allows you to easily navigate to the different sections of Best Fairy Flutter.
The wand on the top left of the screen allows you to change your wand preferences at any time.
The avatar on the top right allows you to change and update your preferences.
The gold coin shows you your account balance at a glance.

Q. How do I play – horse racing?
Clicking on the ‘Races’ tab takes you to a list of all the races for the day followed by the next couple of days.
Click on the racing location you’re interested in and let Best Fairy Flutter make selections for as many races as you’d like.
Simply select a race and wave your phone to wave the Best Fairy Flutter wand to generate your number 1 selection.
If you don’t like the selection generated (or you simply want to see the other horses in the race), you can tap on the “Don’t like it? See more picks for you here!” link at the bottom of the Best Match screen.
On this page, all the horses in the race are listed in order of the best matches to your wand preferences. Tapping on any of the horses listed allows you to view more information about the horse.

Q. How do I play – lotteries?
Clicking on the ‘Lotteries’ tab takes you to a list of all upcoming lotteries draws.
Click on the lotteries draw that you’re interested in, select how many random numbers you would like per game (to create a blend of numbers matched to your preferences and random numbers) and let Best Fairy Flutter make suggestions for as many lotteries games as you’d like.
You can also manually change numbers for a lotteries game by clicking on the individual game and then changing the numbers.

Please note that due to current regulatory restrictions Queensland residents are unable to purchase tickets via the Oz Lotteries app.

Q. What is the I’m Feeling Lucky button on the Home tab?
Clicking on the ‘I’m Feeling Lucky’ button will offer a ‘best match’ on a random upcoming race or lotteries draw.

Q. How often can I change my wand preferences?
You can change your wand preferences at any time, as often as you like, by clicking on the little wand on the top left hand side of the home page.
You can complete your changes at any time by clicking ‘Done’ on the top right of the screen, or by clicking ‘Finish’ on the last screen.
Your changes will be saved by clicking ‘Done’ even if you don’t scroll all the way to the last screen.

Do I have to select in every category in the wand selection screen?
No.
You can choose to make selections in one category, or many.
Some categories limit you to choosing from one alternative – eg a boy horse or a girl horse.
Other categories allow you choose as many options as you like – such as colours, numbers and letters.

Q. If I change my wand will it change my selections?
Yes.
If you go to a race and don’t like the selections that have been returned, make some changes to the wand selection screen and then return to the race.
Your selections will update to reflect the changes that you have made.
For lotto, you have the option of rewaving your wand and generating new selections by clicking on the wand icon on the top right hand side of the screen.

Q. What if I don’t like the selection which comes through after waving the wand – or if I just want to see all of the horses in a race?
If the top selection doesn’t immediately take your fancy, or if you want to check out the other options for a race, click on the link “Don’t like it? See more picks for you here!” at the bottom of the screen.
This will then take you to a list of all runners in a race – sorted in order of your best matches.
Your best selection is at the top of the list (as shown by the Star symbol).
You can see further details of each of the horses in this list, by clicking on the name of the horse (provided you have a UBET account).

Q. How hard do I have to wave the wand?
More than a little, but less than a lot…!
You will know that you’ve triggered the wand once you hear a sound or see the screen change to ‘There’s magic in the air’….

Q. What does the star symbol mean?
The star symbol next to a horse indicates it is your best match.
In the lotto screen, the star symbolises numbers matched to your preferences.  Random numbers have no star.

Q. What are all the names in the ‘Today’s Races’ screen?
The names shown in the ‘Today’s Races’ screen are the names of venues in which races are taking place.
For example – Flemington in Melbourne, Randwick in Sydney, Eagle Farm in Brisbane, Morphettville in Adelaide, Ascot in Perth, etc.
Clicking on one of the venues will then open the races to take place at that venue on that day.

Q. What kind of bets can I put on for horse racing?
You can put a bet on a horse to win a race on a ‘fixed odds’ basis with UBET, one of Australia’s leading wagering operators. The odds shown throughout the app are the fixed odds prices offered by UBET. These odds change from time to time – and will be confirmed once you have clicked the ‘Place a bet with UBET’ button, entered your stake and placed and confirmed your bet. The dividends shown are for each $1 unit. So if you had placed a $5 win bet on a horse which won, you would receive 5 times the dividend for the win.

NB. The fixed odds price shown in Best Fairy Flutter may change after you have placed your bet. This simply reflects the change in the market odds for a horse – the odds might get higher or lower, but the amount you would win if your horse comes home first will be fixed at the price in the market at the time the bet was placed. If the odds of a horse change, you can place further bets at the new price.

Q. What are ‘short odds’ and what is a ‘long shot’?
One of the options in the wand selection tool allows users to express a preference for horses with ‘short odds’ or horses that are considered a ‘long shot’.
A horse which is favoured by the market will tend have short odds- as this reflects that more people have placed a bet on this horse. This suggests that a greater proportion of the market gives the horse a winning chance – hence the lower odds (or ‘short odds’).
A ‘long shot’ is a horse which has larger odds – which reflects that less people think the horse has a chance of winning. However, a long shot winner can pay large dividends!

Q. When does betting close?
Betting for a race closes once the race commences.
You won’t be able to place any bets on a race once the race has started.
Make sure you give yourself enough time to find your selection and then click through to place your bet with UBET.

Q. How do I know if I have won?
If you have clicked through to UBET to place a bet on a horse, you will receive a push notification if that horse wins the race.
Clicking on that race will show the results of that race. (Sometimes only the horses running first, second, third and fourth are shown).
If you placed a bet on a horse that has won, you will also note that your account balance will change.

NB. Sometimes there can be a short delay after the race finishes before the results are delivered, as a runner way wish to contest the outcome.
Winnings are also paid after ‘Correct Weight’ is declared on the race. ‘Correct Weight’ is the declaration from the race stewards that the race result is official.

For lotto, Oz Lotteries will send you an email notification if you purchased a winning ticket.

Q. What is the little coin which appears throughout Best Fairy Flutter?
The coin shows your UBET account balance in the Racing tab and the Oz Lotteries account balance in the Lotto tab.

If your coin resets to $0 even though your account balance is greater than $0, you can update the balance by unlinking and then re-linking your account.  You can do this from your user settings (accessed by clicking on the avatar on the top right hand side of the home screen, and then clicking on ‘Linked Accounts’).

After unlinking your account, re-link it to UBET or Oz Lotteries (as applicable) by clicking on the link button and then entering your account details.  A permanent solution will be issued shortly via an update to the app.

Q. I’ve selected number 5 and the letter Q – why isn’t number 5 coming up on top?
The Best Fairy Flutter algorithm looks at many factors when finding the best matches for a race.
In this example, if the name of the horse and the name of the trainer both included the letter Q, this would also score highly – as would horse number 5. You can still view what horse is number 5 by clicking on the “Don’t like it? See more picks for you here!” link at the bottom of the Best Match screen.

Q. What are the binoculars and TV for?
Once you have selected a venue, you will notice a pair of binoculars on the top right hand side of the screen.
Clicking on the binoculars will ‘subscribe’ you for that event for the day so that you never miss a beat during the busyness of a day at the races.
You will receive notifications 20 minutes before the start of a race, and a reminder just before the horses are ready to jump.
You can turn the notifications on and off at any time by clicking in the binoculars.
Once you have subscribed to a venue, the binoculars will also appear in the list of race meetings shown in the ‘Today’s Races’ screen.
Clicking on the TV screen found in a lotto draw will send you a reminder before the draw so you have enough time to buy a ticket.  You can also set reminders for lotto draws in the notifications section of User Settings (found by clicking on the avatar on the top right hand side of the screen), and then clicking on reminders.

Q. What are the weather symbols next to the venue names?
The weather symbols give you an idea of the weather forecast for a venue if weather information is available.

Q. Why does the wand appear next to a race or lotteries draw?
The wand next to a race or lotteries draw indicates that you have waved your wand and Best Fairy Flutter has made a best match for that race / lotteries draw.

Q. What is the green money symbol which sometimes appears next to a horse or a race?
The green money symbol signifies that you have clicked through to place a bet with UBET.
This doesn’t mean that your bet has been placed (you will need to ensure that your bet has been correctly placed once you have clicked through with UBET) – however it acts a bookmark of the horses which have taken your fancy.
This symbol will still appear if you click through to UBET but do not then place your bet.

Q. My horse is ‘scratched’ – what does this mean?
Horses can sometimes be withdrawn from a race. This means that the horse has been ‘scratched’.
If you have placed a bet on a horse that is scratched, your bet will be refunded.
Scratched horses still appear in the list of horses in a race as horses can be scratched at any time before the race has started. The ‘No Entry’ symbol is shown next to horses that have been scratched from a race.

Q. I’ve forgotten my password. Help!!
If you have forgotten your password, please email us at support@bestfairyfriend.com and we will reset it for you.

Q. What phone models are required for Best Fairy Flutter?
Best Fairy Flutter will run on iPhones / iPod touches running iOS version 9 and above, and Android smartphones running Android OS version 4.4 and above. Best Fairy Flutter requires an internet connection to run.

My app has frozen – Help!
If the Best Fairy Flutter app freezes on iPhone, reset the app by double clicking on the home button of your iPhone (ie the circle at the bottom of the phone) and swiping the Best Fairy Flutter app screen away to close out of the app.
If the Best Fairy Flutter app freezes on an Android device, reset the app by clicking the left most home button on your phone and press the ‘X’ to close the Best Fairy Flutter app on the list of application windows.
You can then reopen the Best Fairy Flutter app with functionality restored.

I have a technical support query.
Please email us at support@bestfairyfriend.com and let us know how we can help.

Q. How do I reset my UBET password?
You can do this through the UBET website (www.ubet.com).

Q. How do I reset my Oz Lotteries password?
You can do this by clicking on this link to the Oz Lotteries website.

Q. What else can I look forward to with Best Fairy Fluter?
Best Fairy Flutter will continue to evolve in coming months to best meet your needs.
Watch this space for rewards, upgrades to the app, and cool things for you.